Car is expected but main business owner and staff of this Hertz branch cannot speak english.

The car and most things are good. The only great challenge is this particular Hertz does not really serve international customers as they do not speak English. The many times I called, they simply said "No English" in Italian. Perhaps, it's just the phone call but no, it was the same when I do the pickup. The main guy who runs the business and a mechanic can't speak anything English! Don't get me wrong, he's nice and responsive. And he tried to do hand signal, etc, but really communication is very challenged here. Hertz should have a special sign that says 'Italian' language only. Otherwise, this is quite futile.

All good. Did not need to call any of the 24 hours numbers, but the online support and enquiry were all very good.