Dislike: Difficult to add a second driver after rental had started. We would have had to go back to the location to show the licence in person. Would be much easier to send in a photo or scan.
Like: Good location. Dislike: Difficult to add a second driver after rental had started. We would have had to go back to the location to show the licence in person. Would be much easier to send in a photo or scan.
“Good Platform, Nice Staff but Fair Car condition”
About Apex:7.0/10
The exterior and interior car was dirty. Lots of rubbishes left from previous customers. Apex should provide a cleaner car condition.
About QEEQ:10.0/10
The platform is easy to use. I suggest to collaborate with the local car lender to provide the insurance services. This, the claiming process is quite long if it is now provided by the third party.
Smooth pick up and drop off. Friendly staff - tried to upsell insurance as expected. Car was in quite poor condition exteriorly - lots of scratches and several chips on the windscreen which we did raise there and then and staff assured us this was all noted and would be accounted for at the end. They take pictures and email them to you to confirm appearance of vehicle at collection, we were quite alarmed when we got these through to our email several hours later as they in no way represented the extent of the scratches and chips present (thankfully we took our own extensive pictures). We called the company who were quite reassuring about the situation. At drop off we were whisked away almost instantly at Wellington Airport - very efficient. They did release all of our deposit so seems they are perhaps more laid back than other rental companies we've dealt with in the past! The extra insurance would have been around 90 NZD so perhaps we could have saved ourselves the anxiety of wondering if our 2000 dollars was safe by paying that.
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Good car. Good price.
Dislike: Difficult to add a second driver after rental had started. We would have had to go back to the location to show the licence in person. Would be much easier to send in a photo or scan.
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