The car pick up was very straightforward with little or no ‘sales pitch’ for added insurance etc which was good however I did feel there was little or no information given regarding condition of car, road tolls etc which I would have liked.

QEEQ were excellent from the off.. The on line booking was simple and straightforward and the 1$Us deposit was very welcomed. We paid for the car the day before the pick up and were advised the cost had dropped by over £40 ( presumably exchange rate difference) which was a nice bonus and the refund was in my account 3 days after we returned the car. Also we booked a 4 door saloon and were given a mediumSUV

Counter staff very helpful. Got a nice upgrade as no jettas or similar available.

Price drop protector good. Don't force customers to include insurance. Some of us don't need it as we have insurance from elsewhere and need to keep costs down.

There is not much to say, but the good things first. The car we ended up with was clean and perfect for what we needed. The interactions with the service staff was very helpful and friendly. However, we had to wait more than 3 hours in line to even get keys, just to find no car waiting in the lot for us. The same happened to two other customers we were talking to. A customer representative resolved this issue quickly and gave us a different car, which unfortunately had low tire pressure (20 psi) and wasn't usable. The third car finally worked for us. Overall, we spent about 4 hours at the rental car place.

Everything worked smooth.

The car net my expectation. I would use Budgey again and eastrentcars.com Thank you for you service.

Waited a bit in line while another customer got their problem resolved, after about twenty minutes they brought out another rep to open a second line. The car dashboard was dirty, grimy, while for the most part the car was clean, the front grill was totally riddled with bugs so it was obvious it wasn't washed well. The overdue service light was on and stayed on. While it was oil change light, its unnerving to be in an unfamiliar, new car and have a glaring service light stay on. No one came to do a walkaround on the car with me, it was "here is your paperwork, the car is in slot xyz, have a nice day." There would be no recourse if there was damage that was attributed to me, that i was not responsible for.

worked fine.