Overall experience was very good.

I booked a small SUV but the car was much bigger (honda Pilot, 500 inches long, 8 seats), I still got along well even though I was worried at first because I am not used to such big cars. The car was superaccessorrized, with leather seats and lots of technology options and every comfort, much appreciated! The car was very clean except for the trunk which they may have forgotten to clean.

Perfect service and good price

Price ended up being far higher than initially quoted

The car was not clean and damaged. I tried calling budget many times during my holiday, taking time out of my holiday time holding on the phone and getting no answer to notify them of all damage to the car . Emailed and no response. Received paperwork at drop off to say everything ok, and then on returning home checked my statement to see that I have been charged £211.00 Your help in this matter would be very much appreciated

Budget tried very much to convince me to buy extra insurance 60 dollars per day of rental even though I have insurance protection bought in uk

Excellent company Easy to book with Best prices

See next comment for the initial problem. The person at the pickup location had me call budget customer service, which was awful. I could not hear the representative, who occasionally just said things that were read off a card ("there is no note for that specific situation", which, as a standalone sentence, literally doesn't mean anything). After speaking for several minutes, I offered to send the email I received. I was told how to do so (only telling me the case number after having sent it once) only to be then told that it would be reviewed in 3-5 business days. I received an email the next day answering questions that were not in any way related to the issue I discussed at length on the phone and saying that the drop off location said I'd returned the car without fuel when I still had the car. This was incredibly bad service and makes me think that the entire customer service operation is purely scripted and not worth bothering with. I held budget as a preferred service before. Not any longer. The man at the counter at the pickup (Lee Kirstein?) was wonderful, called his manager to fix the issue, and made the whole thing possible