Waiting for too long at the airport to picked up and the staff wasn't friendly.

Waited a long time (30 mins) for pick-up and had to call twice. Even after the driver arrived, my name was not on the pick-up list which means my request for pick-up was not even passed to the driver. After arriving at the car rental, it took almost 30 mins to process my booking with the staff having to key in my details into the system twice. All in all, it took almost 1.5 hours before I can even get to drive. Even after drop-off, nobody attended to me even after standing there for 15 mins with staff walking off elsewhere.

Will definitely use this platform for booking in the future. It is easy to use and my experience booking through Easyrentcars were great.

The first car had so many dents and scraps I refused it. The alternative was given once I asked for a refund and had filthy and I mean filthy upholstery and smelled of cigarette smoke. It also mechanically needed servicing. In cold temperatures the car squealed a dreadful sound on ignition and acceleration

Car was great in good condition and ran very well. Tough place to find initially as the address when typed into google takes you to the wrong end of the multi story car park. If they updated thier location on Google Maps it would make pickup/drop off a breeze then 10/10

Waited 1.5 hours to get picked up No one was picking up the phone I had to ring Kuala Lumpur to get someone to actually answer the phone It was really frustrating I’m so so disappointed We were so late to our destination No proper apologies