Average

Nice and friendly staff. They pick up is at the airport in 10 minutes. I asked and got an upgrade car. Highly recommended.

Average

EZU is a very small rental car company. Both times we picked up the car, there was only one staff handling multiple customers. So we had to wait for a long time before the group in front us was finished. When we dropped off the car, we ended up being 30min later due to the traffic. The staff charged us 5 times of the daily rate as penalty!

Had to phone twice before driver would leave depot to pick up at airport. Could have saved time by reading terms and condition before hand.

Was happy with price & package. Terms and conditions could be sent via email before pick up.

I waited almost an hour to be picked up from the airport. The pickup process was very difficult as the counter staff could not speak English very well. They made us buy additional insurance because they said that the insurance provided by easyrentcars.com could not cover all damages, even though my booking info said otherwise. We spent close to an hour inspecting the car because they wanted to take a photo of every single scratch on the car. Would not recommend EZU as the pickup process was stressful, time consuming and frustrating.