Excellent

The service at the service desk was awful. Avis has charged my credit card again even if QEEQ already did.

Voiture dans un etat pitoyable J’ai reserve une mercedes classe a et j ai recu une 308 - un peu decu mais surtout l etat de la voiture etait vraiment pitoyable

Did not get the car that I’ve payed for, also not automatic gear available at the pick up, so we couldn’t add an extra driver

car was very poor in its ability to go up hills.

First thiong I was asked, if I want upgrade, which I answered of course. I already prepaid everything for the car and then I found out that the amount for the upgrade was triple extra then I already payed. I refused everything and told the lady that I don’t want any upgrades just give me the car I booked. She got mad and said ok, I’ll give you the upgrade for the same amount. Everything in Italian on the invoice. When i came back to drop off, I found out that the same amount actually have to pay extra. And only way how can i Fight for my money is to issue customer complaint through web page. If I won’t resolve this issue, never ever again renting a car on Budget or Avis.