Goood

The car we received was a Nissan Altima. It was a very good car and drove smoothly. It was spacious and sufficient for our family of four. I also found the Hertz staff at the Madison Airport counter very friendly and helpful. Overall a good experience!

It was a good experience, though as a first time user, it took me a while to get familiar with the platform. I do not know what the Price Protector was or what it did. I would have loved to get a lower price on my purchase, of course!

Car was great. Free upgrade.

Best prices.

Vehicle was not ready at time of collection. Service staff was under man hence have to wait for more than an hour to process the transaction. Overall service staff were polite and professional.

Good car rental deals. However, insurance coverage could be in more details. Hertz felt that the comprehensive insurance is insufficient and strongly recommend to increase the coverage.

As a frequent vehicle renter of vehicles for the personal use of both myself and numerous family members, I have used many companies and locations in my area. This location is the easiest, most helpful, most convenient, and most pleasant experience provider and the one I choose to use almost exclusively. Great vehicles, easy in and out process, flexible policies and well maintained vehicles that always exceed my expectations.

When I returned the car, the reserves lot no 20 was taken and we were not sure where to park the car. It was not easy calling the given no as it was a Sunday. Overall experience was bad