I booked a car for a price and I when I arrived to the counter they charge almost 100 dollars more.

Terrible service at the pick-up. Even with a previous reservation they did not have any cars and had to wait for them to get one. Rude, insensistive and careless at the counter. In the booking it said Jeep Grand Cherokee or similar. We got a Chevrolet Equinox which is similar for them. I assume that even though the space might be similar the class is very different! Very disappointed

Car was 2017 with many miles. Price was notthe same as my confirmation. For that price I could have rented a newer car.

The counter staff tried to upsell a more expensive vehicle to every customer while I was at the counter. It wasn't even subtle and definitely a put off. Didn't have my car supposedly so I opted for a minivan which had more space anyway so it worked out. Vehicle was fine and value was good. Staff's selling techniques was the issue.

The car had dents, scratches, & several other marks on the passenger doors. When I notified them of the damage I was told to just take a picture. It was a bit excessive & asked for a different car. I was told to just take a picture that I wouldn’t be billed for it.

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