Way too long of a wait

Dave

United States

Reviewed: Sat, Jul 13, 2019

About FOX RENT A CAR: 8.0 /10

I waited over an hour for a customer service agent. This has never happened in my life at a car rental agency. Once I got to customer service it was very fast, the agent was very courteous, professional, and efficient. He was one of 4-5 other agents, but the other agents seemed to take much longer. This appeared to be part of the extreme wait time. I also did not get the car I wanted. I reserved a 4-door sedan, but got an SUV. I was so tired and hot (it was 90 degrees in Denver) from waiting that I didn't even ask for a different car, I just wanted to get out and leave. Drop off was much faster, but I noticed that the line for others to get their cars in the morning, was just as long as it was for me in the afternoon when picking up the car. The shuttle to the airport was ready and waiting.

About QEEQ: 10.0 /10

Standard | Volkswagen Jetta or similar

1 days rental

Relevant Reviews on FOX RENT A CAR DENVER AIRPORT

A.Curran

United States

9 day rental

Small SUV | Kia Sportage or similar

Reviewed: Wed, Jun 14, 2023

“Excellent professional service”

About FOX RENT A CAR: 10.0 /10

We had an excellent service at the Car rental/ pick up in Denver. Sandy the lady who helped us initially was very efficient and professional and she waited to have her break to help us with our booking.

About QEEQ: 10.0 /10

Very pleased with the service and the car that we were provided was excellent.

L.Vo

United States

1 days rental

Full Size Van | Dodge Grand Caravan or similar

Reviewed: Tue, Aug 20, 2019

“Customer service needs to work faster. The pickup process took almost 1 hour.”

About FOX RENT A CAR: 6.3 /10

Customer service needs to work faster. The pickup process took almost 1 hour. The car was dirty and there was dings on the windshield, which can be dangerous if no repaired.

About QEEQ: 8.0 /10

United States

1 days rental

Economy | Toyota Yaris 2 Doors or similar

Reviewed: Fri, Apr 12, 2019

“Worst”

About FOX RENT A CAR: 7.3 /10

pretty sure i was double charged and this was the absolute worse customer service i’ve ever received

F.Rivas Duarte

United States

1 days rental

Medium SUV | Jeep Compass or similar

Reviewed: Wed, Mar 20, 2019

“Will never use this rental company again.”

About FOX RENT A CAR: 3.7 /10

Horrible customer service. It took over 1hr and half to get the rental, a lot of hidden fees that they only give you at the counter. Charge separately for individual insurance policies which they tell you a different thing before you call. The airport pick up location is horrible. Overall would not use this company again.

United States

1 days rental

Medium SUV | Jeep Grand Cherokee or similar

Reviewed: Sat, Mar 2, 2019

“It was cheap and you get what you pay for”

About FOX RENT A CAR: 6.0 /10

Did not get the vehicle that I wanted. Took a long time waiting and finishing process at the counter.