I tried to reserve a car through your call center twice...

When we arrived there was some confusion with what we had already paid to what we were quoted and expected to pay on the Qeeq site. I think this could be a lot clearer during the booking process with Qeeq. Another annoyance was the size of the car we picked up. A Kia Soul is no where near the same size and a VW Passat. However when querying this I was told they were in the same car class. This should be a lot clearer during the booking process. If a car is going to be as small as a Kia Soul we needed to know so we could have booked a car to the size we needed. The biggest delay to our journey was that our child seat did not fit the car we were supplied. The Kia Soul has a built in head rest which obstructed the route for the rear anchor point to be connected. We needed to swap out the car so we could safely fit the car seat. Dollar staff were very helpful and swapped our car. However having to que again and explain the situation meant the whole process took over 90 minutes. As you can imagine adding this time onto an already length journey with a young child caused some distress. We feel there should be some safeguard that car seats fit the car supplied. A VW Passat would have accommodated this child car seat.

The person in the counter made us buy insurance and EZ-TAG very expensive. Also charged us almost US 100 for 1 day extention that we needed to made for medical razons. Will never use Dollar again

The car was great

Like: Ease of renting in general! We had to exchange the van 'mid-rental period' for a technical issue with the van, and I thought it was going to be a hassle and more paperwork. It turned out to be easy breezy! I was still in and out in less than 30 mins! The reps at the Memphis airport were awesome and exceeded my expectations on every level! I made the return at DIA, and the reps there were equally as friendly and helpful!
Dislike: Nothing.

Like: Excellent customer service at return.
Dislike: Car is a bit old