Routes staff lied about pickup time and why it took so long, 1hr after flight arrived in 90 dry heat. Car was on E and was supposed to be full. Under staffed and most didn’t know what to do. Drop off was not available at flight time so had to drop off night b4 and Uber back to hotel and then to airport next day. Extra $90

Customer service is not their focus. I waited for 15-20 mins prior to being helped. During that time the phone rang constantly - not one time was it picked up.

Shuttle didnt arrive at airport, they would not answer phone, they would not reimburse for taxi fare, several hidden fees, unpleasant service and staff. Will never use Routes again.

Had to wait about 10 minutes at MCO for the airport, and once we got to Routes it was another 10 minute wait, then I was on my way. Got a free upgrade. For the price I paid the overall experience was great.

Like: Was very easy and smooth transaction.
Dislike: That i couldn't stay in it longer.