Voiture en très mauvais état ! baddest experience!

We waited 2 hours at the airport to pick up the car. Only 2 people were working and one conviently went to lunch.

Great service. Always committed to help

This was the worst experience I have ever had renting a car. First we wanted a Jeep Grand Cherokee. What we got was a Mitsubishi which is smaller than a Jeep Grand Cherokee. But it all started when we got to the counter and had to wait for over an hour to get service. Everyone in line was complaining. Then we finally get to the counter and they try to sell us everything they can think of when we had already declined it when we booked. When I complained about the size of car we had paid for they proceeded to tell us that they do not have Jeep Cherokee at the same time the screen behind the counter was advertising the Jeep Grand Cherokee. When I mentioned it, the girl became very nasty. When we got to the garage to pick up the car, there was a Jeep Grand Cherokee there. The minute we opened the doors to the car, it smelled like someone had been on a horse farm with it. After sitting in the sun almost every day, it smelled even worse. I mentioned it to the attendant and he just ignored me. Because of the service we got, I made sure to check the car before we left and the back was all scratched so I made the attendant note it on our paperwork so we would not get charged for the damage. I will NEVER rent from FOX in San Francisco again. Worst experience renting a car ever.

I made a reservation two weeks before and when went for pickup even they have the cars available they repeatedly saying those are not available and giving for others. They constantly saying to upgrade and trying to make me to pay more....I wish if they could have give available car based on their priority bookings and vehicle class then It will be good and they have given me dirty car and the condition was bad with some sensor lights on the screen

Wait time was more an hour to pick up the car i received, the staff tried to upsell everyone over and over again. Car I ordered was unavailable. Return area has no carts to help getting luggage to terminal. Staff is at Fox is generally disinterested. Will never rent from Fox again.