Collection was over 1hr, and drop off was easy but I was overcharged for something I am now waiting to hear from. When collected car, was not clean inside, could do with a better clean next time .

All ok fast respond !

Dollar was trying to sell me extra insurance albeit my full AXA insurance, they told me it was not valid

The car smelled of dog and the rear seats were badly stained. There was also a warning light on as the DRL weren't working. The woman at pick up claimed the car was not insured at all even though it clearly stated it was on the documents she printed out. The staff clearly treated customers who booked through the Hertz brand better than those who booked through Dollar.

The care did not icnlude GPS or easy toll services. These would have been several hundred dollars more. In this day and age that is unacceptable - all cars should include both

When dropping the vehicle off the representative noticed damage (a scratch) and accusingly asked "What did you do to the car?" We informed him the damage was there upon picking up the car. And he rudely asked "Did you document that?" Which we did and showed him the sheet.