Aunque el tipo de vehículo es referencial, si es una SUV, no deben cambiarla por un automóvil.

was good. didn't realise there was an extra charge for emergency breakdown and another charge for fuel fee even if you return it full. Don't like the hidden costs but otherwise all was good.

The rental company charge me at the desk extra fee for a full fuel tank. I don't know why because I booked fuel option full and pay in advance. So I pay for this option twice.

Arrived at counter at 11.20pm and kept waiting until 12.30am as there weren't enough staff available for the number of collections (Avis & Budget). There was no option to check in using a kiosk machine. After complaining about the long wait I did receive an upgrade in car class.

At pickup the counter staff insisted upon charging me a refuelling charge even though I had booked Full to Full. The Voucher was not complete with Full to Full details. I had to use my own phone to get onto my Emails to find reference to Full to Full. Staff claimed they did not have internet access to do this themselves. Eventually showed them the confirmation and had a new contract printed. Still waiting to see if they refund me the refuelling charge on my credit card. This was highly stressful and meant that I was forgotten about for a long time whilst later arriving customers were dealt with.