A very long wait at collection. A really long queue. We took photos when we got the car, which we were told had no damage but on return they informed us of a mark near the front bumper. Luckily we had taken the photo so we got it all signed off. I do feel that this has now become normal procedure for a lot of companies.

The counter staff were pushy for insurance as I had it already the lady was then dismissive and failed to give me clear directions to the cars location. The car was eventually found after a lot of walking around with luggage and children. The car would not open so once I managed to find a helpful agent, they arranged a replacement. The replacement was rather tatty with slight damage on all panels, however it did run well. The return process was easy although the refund took a few days.

Easy to use.

Excellent from start to finish, fab staff, fab car, fab price, couldn’t ask for more.

Seller tried to force me to buy additional insurance. He was trying to threaten my about what bad could happen. I refused to pay, tried to put 1000 euro cover on my credit card in case of possibly demage but my credit card had limit below this amount. I resigned and didn't pick up the car, afterall this was my vacation and I didn't want to bother myself about additional expenses or thinking what bad could happen to the car.

Very nice staff at the reception