So everything went really well, I just struggled when picking the car up because I went to the address on the email instead of the rental car place in San Fran, When dropping off my car I was silly and ended up leaving my passport and my speaker in the glove box The phone wouldn’t go through so I went to the drop off office in la, and they helped me from there the people that helped me were so helpful and amazing and was able to solve my problem for me which made me so happy and now made me be able to leave the country when I have to Big shout out to Jorge, chyna, kimmy and Dione. They were the people that helped me and they were awesome

The only complaint is that i have not received my deposit back in my bank.

Got cheated by staff to by unnecessary insurance. The staff told us we have to buy insurance from them as it is required by the Law even we have shown that we bought our own insurance package at easyrentcars.

The car was fine, but The thrifty staff was grossly incompetent and unprofessional. First, they stack on additional property tax onto your bill and say that its standard procedure. This should be disclosed at the time of the booking online, not on the 11th hour when you are checking out the vehicle. Secondly, the counter staff gave me the car keys, turned of the counter lights and fled home (without even inspecting the vehicle). I was stranded at the parking garage for 2 hours because the exit gates were blocked and there was no one from Thrifty to check me out . It was not until 3 am that someone from Hertz gate called for help to let me out. To add insult to injury, when I went back to Thrifty in Dallas to get compensated for their negligence, the counter manager says, we will take off the property tax and that's all she can do because, I may have just been hanging out at the garage for 2 hrs at pickup to create a story. I mentioned that I have videos and pictures as proof of facts on their incompetence and will make sure to warn others of this episode

I’ll probably never use Thrify again. I couldn’t get into my car numerous times.