Zoom!

Car was fine, the lady at the pick up counter and other staff were extremely helpful and easily changed my drop off to the JFK site.

The collection process was a nightmare. Stood outside waiting in line for 2hrs!!!!! Never again!

Waited nearly 2 hours at the Budget desk, as they simply did not have enough cars available, plenty of staff on duty going very slowly. Booked large family car, as 3 of our group taller than 6 feet. We were then told at the desk it was unavailable, and that we had been given a complimentary upgrade to an SUV. I asked what the car was and staff claims he did not know. We were given an old Nissan Rogue Sports edition, the older, smaller version. It had dints, scratches and stone damage, even a piece of the bumper on the front seat. We were now 25 hours into our journey, so rather than wait, I accepted the car and carried on with our journey. Not what we ordered and will not be using Budget again.

I had to wait a little longer because of high demand on the day of rental, but it was well worth it as I got a good car in a very good condition and was very well cleaned up, ready for my vacation road trip.

It was a good value for the money. You guys keep doing what you do and we will continue to use you happily.

We ended up with a much bigger car which was fine with us.