車はよかったですが、ドアミラーに水垢？があり見にくかった。

アプリで予約しましたが、予約確認に反映されていませんでした。

Primeramente me entregaron auto que no tenía gasolina. Además estaba sucio, incluso hice broma de que íbamos a tener que ir al Car Wash. Tuve que volver a que me cambien el auto.

Pedí un upgrade, eso quizás pudieron proponerlo ustedes desde la app

I had specifically rented a convertible. I was to pick up at 12 noon on Friday Sept 27. I arrived exactly on time. As i talked to the agent at the counter, apparently there was one convertible available, but a woman somewhere in the lot(Avis employee) told the desk agent that she was holding the car for another customer-an Avis preferred member. I informed the desk agent that i was also a Preferred member, showed him my account number, advised him that i had a reservation and was on time for my pick up. After some haggling between your two employees, i did receive my correct vehicle. That being said, I was quite nervous and about to get very angry if my reservation was given to someone else. Not acceptable treatment in my opinion. A person with a valid reservation and who was on time, shouldn't have to deal with such nonsense.

Nice experience, great car condition, very friendly staff at checking, it was very fast process

This is the third time I have rented from this location in the past 2 months. The up-sell just kills me, both in cars and insurance.

All good.