Car and booking process was fine; counter staff was amongst the least helpful of any retail employee I have encountered in the last 12 months anywhere

Europcar Queenstown 034425887 Georgie (Europcar Christchurch airport) who helped us when we collected the car from Christchurch was awesome. She was so friendly and helpful. She allocated a brand new KIA Carnival for us (mileage was only 20 Km) which was a wonderful surprise. The car was so spacious and had all of the safety features that you expect from 2022 model. The ride was so smooth and comfortable for 6 people. I was so reluctant to return it at the end of our trip

Easy booking process. They were so helpful when I had to cancel the booking with one rental company and made a new booking with another rental company.

Disappointing. I have raised a complaint about Europacar. I arrived an hour early to pick up car and was told it was not back yet nor cleaned you have to wait. I was told that they have a small fleet of cars at the moment. I did not have much confidence at all in what I was being told. At 623 I got another Car (as nothing else in same class and was offfered a volvo or mercedes at increase costs) but still no sign of mine. So there seemed little possibility it would be back on time so why risk fighting Auckland traffic.

Otherwise good

Like: Family and friends visit. Great trip
Dislike: The staff member at uplift advised there was no insurance cover in the contract and tried to sell me further cover. Sorting through travel documents for the AXA confirmation letter to prove insurance was in place should not have been necessary.