pick up and return process is smooth but it's just the car is OLD

Good value car ideal for our needs

Good booking system

The staff at pick-up was quite rude of the fact that we did not purchase additional insurance and kept narrating scenarios where we could get into accidents and not be covered. He never smiled and had a very stern tone about everything. It wasn't the best of starts for a weekend away as everyone was tensed from the get-go. Wish the staff was a bit friendlier. We aslo had to put a deposit of $4000 whi I felt was much higher than usual, I'm still waiting for the return and had to make alternative financial arrangements until this is returned.

The car was a little bit smaller than I expected but we still managed to make do with what we needed. Every other aspect was great.

It was a relatively smooth process.

They charged me the rent on the counter by mistake although I had paid off everything online. Money is expected to be refunded in 10 days time.

The girl at the counter was very friendly. Unfortunately the guy who assisted us was rude and short with us. Apparently we were "in luck" when our booking did not go through with the company, but they had a spare car. They did apologise but it was just a really unpleasant experience.