Friendly staff, new car, easy location

Overall quite smooth, just some hiccup in getting over to the pick up place as the shop is located at 10 mins driving distance away from Melbourne airport.

We upgraded on the car as the car booked didn’t have enough boot space for our luggages. Service was good.

Do not recommend as we booked and paid for our car for after hour pick up and we ended up having no car, no one to call and the lovely shuttle bus driver who was also incharge of the hotline after hours us to get an Uber home and come back the next day. He was also unable to reach bargain car rental. Vehicle condition is bad, with dents and scratches everywhere and dirty interior, check in staff was rude and refuse to solve any problems, email communications and instructions were not clear on timing which caused a lot of inconvenience and money at the end

Great platform and easy to use, rewarding for loyal return customers

Overall I thought it was good and I would use them again, mainly based on price. Pros- Convenient shuttle service, fast pick up process and great staff! Cons- Drop off instructions were a little confusing to say the least, car seemed to have missed a service and I thought I was getting a Toyota Carolla and got a Kia Rio. Nothing against Kia’s, I like them but the vehicles class, size, ride comfort aren’t comparable at all and knew was doing a lot of driving so that was kinda disappointing. But overall I’d still recommend

Very good value. Good pickup and dropped off

Easy to make booking and good communication.