The worst experience I had in the past 6 months of traveling.

As a whole the experience wasn't bad, especially as the car was concerned, but the customer service for me was a total disaster. First, I was charged a second time for a 100% prepaid booking. I had to show them this on return, so they started doing something to correct it - and I'm still not sure whether they did it so that I didn't pay anything additionally. Second, nobody warned me that the moment I get out of the rental location, I will get into a city tunnel that is actually a toll zone. And the toll charges by Budget are anything but budget - it's a complete rip-off. I was charges over $22 for one single toll charge (and my friends living there told me they are paying somewhere between $1 and $2 for the same thing. Other than that - no problems, great car, well, nobody cares about marks and scratches in the USA, they don't even bother marking them on the protocol or checking for them on return, but I am already getting used to this.

The car was ok but the tariff didn’t match with the one on the app it was more expensive at the moment of pick up

The app was great

Ordered a Ford Fusion, got Nissan Altima instead. Not really similar to my opinion. Waited for more than 10 minutes on car return :(

good price, delivery of car took little more time than usual. late night not my counter persons. The counter persons didnt ask me for toll pass machine. Hence I have paid too much money without that device. Usually all rental counter persons asks, but he didnt and too forgot to ask. Hence ended up in paying more.

good price and prompt customer care replies.

Car was as promised and suited our needs.

We booked the rental for Boston while in Scotland. The rental process was quick and trouble free. Plus it was cheaper than if we had rented from a US website.