The car rental experience was great and great customer service. I forgot my phone and they kept my phone with them. Great Services 10/10.**********. Cheers

Friendly staff. I forgot an item in the car and they were good enough to deliver it back to me at the airport terminal

A shallow 3 cm surface paint scratch on the front side panel costs 1183.35 NZD, which is insane, and it took EZU more than 5 weeks to provide the receipt of the repair service. 2000 NZD was charged on my credit card, of which 1183.35 NZD is still charged, and the insurance won't give any update on how the case of reimbursement is processing. Very bad experience. I don't know when I can get my money back.

Brandon was helpful, but little could he do to expedite the insurance reimbursement.

Counter staff excellent. Had to wait a very long time to pickup as the only staff attendant was at the airport picking up others then we had to wait for them to organise their vehicle which took a very long time. Drop off time and staff fantastic

English was not their first language - struggled with basic conversation which was frustrating. Lack of urgency to get us to check in on way home was frustrating even tho we kept them informed of our late eta.