great

Easy to work with. Vehicle maintenance light was illuminated upon pick up, and it was very easy to switch vehicles.

The wait for pick-up was far too long, especially after a long flight. At first there was only one person at the desk for a long line of people. The key to the car was manual (i.e., without a clicker to lock it), which was somewhat inconvenient. At the drop-off at SFO, my wife fell, and the Budget attendants where extremely caring and helpful, and insisted that they drive us to the terminal.

The wait was HORRIBLE. We were lined up outside. We waited about 2 hours. I will NEVER recommend this location! That said, the staff was pleasant and the car was great.

You have a spelling mistake in your questions here in this text box -- "betther." It was confusing that my reservation said the address but not that it was through Budget. I was super nervous that it wouldn't work.

AGENT WAS NOT AT COUNTER. AGENT AT AVIS SAID HE WOULD TAKE CARE OF US THEN BECAME RUDE. WE TOOK AN ENTERPRISE RENTAL INSTEAD.

Like: I received a free upgrade!