great car, but car not properly serviced

I had a charge 24 hours after dropping the car back for ‘TOL’ $168.87. This is apparently a fixed charge toll product which was completely mis represented to me. The car was not ready when I arrived at the desk. I made it clear to the clerk that I would not be using the car in an area of Florida with toll roads except for leaving and returning to the airport. When I queried the toll arrangements she told me it was simply a device in the car which would pay the tolls automatically and would recharge my credit card later with the amounts of the tolls. I rent cars all the time and I stay away from cheaper less reputable operators to avoid the type of practices I encountered on this occasion with Avis/Budget. I did not expect this type of deception and mis-selling from Avis/Budget. My point is when the product was sold to me it was sold under false pretences. Nobody would purchase a product for $168 when they know they will use $8 in tolls. That is not right, and is not what should be happening with a reputable rental company. I visit Florida several times every year for the last 15 years always rent a car and this is the first time it has happened. Normally I get recharged for the tolls I use only. Secondly, the car should be ready at the time it is booked, and thirdly a reputable company should not tell you the car is full at the desk and in the paperwork when it was in actual fact half full when I picked the car up, requiring me to go back to the desk and waste more time during the pick up process. It is the worst rental experience I have ever had in Florida.

Innovative booking platform, and I like the price reduction protector

The car was better than I expected

Price was good value

Lovely car - was very happy to be driving a hybrid - a Ford Fusion. Handled really well and very comfortable. Counter staff were very helpful. It was busy so I had a bit of a wait but not too bad - I was out of there in 15 minutes.

The booking process was easy - a lot of small print to be read - although I suppose that’s inevitable. I had no other reason to contact them.

The car was excellent and met my needs and expectations. It was superb. However the taxes and extra costs for top insutance were not included in the initial price which was disappointing and unexpected. In UK such costs are included in initial booking.

Great service but please include all costs at the beginning and avoid surprises in the office at pick up - taxes, top insurance and etc

It took a long time to take car and they don’t have toll tags. Service rep is lousiest one I ever met.