When picking up we asked for the unlimited toll pass which we thought they charged us for... I paid for something extra about the toll pass, then on drop off they made me pay an extra 30 000 yen. After all that they wouldn’t even drop us off at our hotel (min drive away from rental place) but instead drove us 20 mins back to the airport so we could buy train tickets back to the same area as the rental car area and then walk 15 mins to our hotel. When picking up the car I inspected the outside of the vehicle for any prior damage and the rental guy seemed insulted that I didn’t just trust everything was accounted for. Luckily I didn’t because there was a giant dent in the side of the passanger door which I’m sure they would have charged us extra for had I not pointed it out and taken photos as proof that it was like that when we picked up.

I booking for BMW 2 series 7 seats, but I got masda 7 seats from TIMES, the staff told that in our booking write BMW 2 series 7 seats or similar, if you want BMW you must pay more than this price.

Easy to make booking with reasonable pricing. pick up and drop off location easy to find. Pick up and drop off processing step is easy just show them the reservation number.

Give more promotion and coupon to promote this good facility.

We cannot locate the place as we keep looking out for signs of Easy Rent Cars. We did not know that we are renting from Times Car Rental. Our booking information did not indicate so and we keep asking for directions to Easy Rent Cars without success. It was a kind local uncle that helped us made a phone call and that is when we realize we are to go to Times Car Rental. End up we pick our car 1 hour later than the booking time. We were also not given the car that we originally booked. We booked for a honda fit but we got a toyota instead. fortunately the toyota served us well. The car is very clean and easy to handle.

Very hard to find location for pickup as had not been given the name of the local agency only a location. Local staff were unable to tell me whether I would need the ETC card for my journey or explain it properly hence we had a lot of problems subsequently using toll roads - an information sheet in English would solve this problem.

The name of the local agency needs to be provided on booking confirmation to help locating easier.