I was initially given ford focus but AC was not working and there was bad smell. They did change the vehicle but they were not sorry about it and I had to waste 2 hours of my time there. Moreover, they want initial vehicle to be have 100% fuel even though exchange of vehicle is not my fault. About the second car - it was good.

I paid for a GPS for the trip as I didnt want to pay to use the internet on my phone due to being overseas but Apex does not offer any GPS. I also waited for an hour in the pick up zone outside, called 10-15 times and got nothing. I ended up walking in the rain to find the place.

all fine too bad I did not book with the directly. they would not have charged me anything for the Interislander ferry

Like: We were given a free upgrade. Very friendly staff with excellent communication skills.
Dislike: We were happy with everything.

Like: Friendly staff and convenient location
Dislike: The car wasn't ready at the time I booked it from. It was probably an hour late in total.