AWESOME

Cuando llegue a la oficina el coche no estaba preparado y tuve que esperar un buen rato hasta que lo trajeron. Por dentro tenía algunas puntadas de bolígrafo

Atención en español

Disappointed as they have overcharged me. Booking was for NZ$316.83 (AU$302.83) + $200 bond, So AU$502.83 was frozen on credit card. But when I returned the car they charged my card with NZ$373.83 instead of the $316.83, petrol was filled there was no reason to take any extra. Invoice still has not been supplied despite requested. Further they were still holding the AU$502.83 a week later in pending as well as being paid on the 17th for the car. So they had double dipped my card for 5 working days overdrawing it as well as taking an extra $57 with no explanation.

Good

It was a terrible experience when you pay for a small SUV and you get a sedan and you are told its a similar vehicle. The staff had no interest or care, all they kept saying is it has 5 seats and can hold your bags.

If you are going to let people book a SUV can you atleast make sure it comes with some sort of guarantee that your customers dont end up in a sedan. If I wanted a sedan, I would have booked a sedan and saved money. Im writing this review and I kind of know there is no hope in hell anything is going to come of it, but I have to try.

I have even spent more money to book my desire medium SUV car with brand Chevrolet Equinox. However, I could only be offered a Holden Commodore (not a SUV at all) when I picked up my car. The staff explained to me that the car was broken in accident. Anyway, I known accident is unavoidable, but I wonder why don't the staff arrange similar car for me? Its totally not a sport car type that I wanted. And no any notification to me, and I have no better choice other than that. So disappointed to my trip in these few day. Hopefullly it has not affected my trip, but feel something lose. But the staff services are good overall!

Like: Had small scratches. The staff didn't bothered even. Since I had full insurance, wanted to make clear documenting. Suggest to gain full insurance for little extra and be in full relax mode.