They didn't give me this car model, they give me a japan car

Staff at Europcar were amazing. Getting there was confusing due to lack of clear direction at airport to look for Europcar rep.

Nothing

As always great

Made us pay for hoovering sand. Bit disruptive when you've a plane to catch

Pick up point was visible from the airport terminal and a short walk but only with hand luggage only. Staff in attendance were courteous and professional. There was no hard sell during the paper work process. The scratches and dents I spotted on the car were recorded and no new issues identifed when i returned the car. All in all, a very good level of service.

Good choice of car rental suppliers with a range of prices. Booking was straightforward although i did miss the spot where i should have added the flight details.

The car was not the VW Polo that we booked but apparently in the same class (Suzuki Swift). The staff were helpful and courteous. The car was in shocking condition. We had booked an automatic but they showed reluctance to give us one and kept suggesting a manual. We think it was because of the poor condition of the automatic vehicle. Brakes were poor and the body condition terrible. The car was in shocking condition and had not been repaired after several collisions. Bits were barely hanging in place on front and rear. The website showed a pickup at airport but there was no Europcar presence at the airport. They had to come from the Port, so we had to ring them and then wait. Better information is needed.