Vehicle was dirty, unsafe (tires filled up too much), allignment terrible.

Check in was slow, and the gentleman at the desk was pushing unnecessary items on us. Such as additional insurance, and till pass that wasn't necessary. When we declined, he continued to try and sell us what wasn't needed. He came up with ridiculous reasons as to why we would need it. We still declined, and didn't need it. Wasn't able to use credit card without chip. Why? That's very ridiculous! Tha van had a low tire, as we began to drive away. Continued to get low as we drove, even after putting air in it.

Booking was fine.

We arrived at the airport at 12:10am, we waited for the shuttle until 1:30am. We were told the shuttle was every 10-15 minutes but waited over an hour and there were a lot of people waiting. Once at the car rental office we stood in line with dozens of other people and waited for hours! We didn't get to our hotel until 4;00am and it was only a couple miles away, almost a 4 hour process. The wait was terrible and the first car we were given smelled so bad we went back in for another. We were given another vehicle that also smelled but because of the late hour we took it and drove off. The next day we were driving and my son started complaining he had been bitten. We stopped and pulled over and upon inspection of his seating area found it to be invested with ants that had been biting him. He had quite a few bites and we tried to call the rental center but couldn't get through, the message kept saying they were not available. We were about an hour away on our way to a college tour so turning back wasn't an option. We stopped at a store and bought a can of raid and doused the ants. The vehicle had dirty beverage cans and napkins in the back seat and the seats themselves were dirty! I will never ever use Fox Rent A Car again. This was a traumatic experience from the minute we got to the airport and just continued!!!!!!

The car was great but they said standard insurance is not included , this is misleading and therefore not comparable to other prices as they wanted to add on lots more money for something normally included, everyone at the counters were complaining and being sold extra products , I would not use then again although the car was great ..

We were charged over close to twice what we were originally quoted. I was told it was a deposit but we haven't received and monies back at this point. Was quoted $368 and was charged $633.