Amazing Service to get me to Nashville!

예약했던 차보다 큰 미니 벤을 받았지만 가격 추가는 없었습니다.

Staff on phone and counter when I blew a tire were very helpful and ensured a quick changeover vehicle. I have not been advised yet if Budget will claim damages from and what the insurance process will be. I think you should be notified if there is an issue or if it is all clear within 24 hours, and any held money returned, not 30 to 60 days as stated on the QEEQ booking.

Very cheap. Very easy to change a booking. Would like clearer information on process when you have damage to the vehicle that you may need to claim on the insurance. My next car hire shows as completed when I haven't even picked it up yet. This makes me nervous as I head into the airport. It should show completed once I return it. I hope it's waiting for me when I get there.

When we picked up the car on the 14th of August from Los Angeles Airport, the counter staff member called Bruce was absolutely terrible. It was probably one of the poorest customer services I have experienced in my life. He was rude, bullying and even tried to sell us extra insurance even though we had bought the full insurance package covering everything there is. He was mocking us and had an attitude as if he was supreme. I don't understand how can you have a person like that on the job. Never using Budget again for renting a car, if that is what the company wants to represent. I would appreciate if you would forward this feedback to his manager.

The service at the counter was slow and not professional. Car I was given was not just very very dirty inside and out side but was making a noise. I told this to the lady when leaving the barrier but she only said fill out the form. Didn’t even speak proper English. I rented the car for 2 weeks and had to leave the Las Vegas. I got a headache driving the car. When I was back in alps Angeles I was told go to Burbank Airport Budget/Avis. When I went there I was refused a replacement and told off. I called Budget/Avis Number and I was told To call Recovery team. I said I am standing at on of your branche and the car is making a noise not broken down. I had to ask for the Manager to be heard. Then an Avis Manager at Burbank Airport helped me and changed my car to one that was much cleaner and with no technical issues. His name is Armon and truly a nice and friendly person.

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The staff at the counter were extremely slow, and not friendly. Waiting an hour and a half in line while other rental counters were moving quickly. Until a staff member that returned from her lunch break came and assisted in expediting the pick up process.