Waited well over 4 hours upon pick up. Customer Service was very bad from the get go , very rude . Had no customer service skills what so ever , refused to listen to us . It wasn't until my daughter rang head office and a new customer representative started their shift that things finally started progressing.

Was very easy , definitely would recommend this site to family and friends

Very terrible, picking up took more than 40mins, asked my details again although I had it booked through your app. Car inspection wasn't precise and When I went to drop off the car, was nearly falsely charged an excess of over $4000 for the damage that was already on the car, luckily I had pictures taken prior to hiring the car. And when called the Clayton branch, I was told the details of that particular vehicle's damages are storred in the system, so why I was given a piece of paper which said there was no damage to the car? How many customers may have or might suffer from this sort of incidents?

Customer service but slow when you just want to jump in the car and go. He did have issues with the printer. Clean car, good choice but issues with one tyre with a slow leak I think which I reported on returning the car. Signs for returning the car at Launceston airport need to be bigger and in more of them. There were 2 or 3 cars like us confused as to where to go.

Excellent and would use you again. Price exceptional. Would recommend you to family and friends.

I was charged a one way fee by Europe car even though it clearly stated it was covered by the booking.

Like: beginning to end great
Dislike: n/a