Disappointing experience. The Hertz representative turned up 25 minutes late, additional charge made

A.Petyt

France

Reviewed: Tue, Aug 25, 2020

About Hertz: 8.0 /10

Hertz took an unexplained payment of £59:86 from my credit card despite the fact that I returned the car with a full tank of fuel and in perfect condition. I already had excess insurance cover and so declined this when I picked up the car.

About QEEQ: 8.0 /10

QEEQ did not advise me that I would be charged an additional amount by Hertz so the very competitive price they offered would appear to be a con.

Hertz

Poitiers Airport(PIS)

Poitiers

France

Economy | Renault Clio or similar

7 day rental

Relevant Reviews on Hertz in France

France

1 days rental

Compact | Renault Captur or similar

Reviewed: Mon, Sep 9, 2019

“Great car, long wait for pickup and disappointing customer service.”

About Hertz: 6.3 /10

Over 1.5 hour wait to pick up the loan car. Huge queues. Unexplained €60 fee on drop off. No explanation just "thank you all done" and handed a receipt. Did not notice the charge until I later checked.

About QEEQ: 10.0 /10

France

1 days rental

Full Size Van | Opel Vivaro or similar

Hertz

Nantes Atlantique Airport(NTE)

Nantes

France

Reviewed: Wed, Sep 4, 2019

About Hertz: 9.7 /10

Quite a long wait, but the staff member tried to complete our reservation as quick as possible

About QEEQ: 9.0 /10

Yoann

France

1 days rental

Mini | Fiat 500 or similar

Reviewed: Mon, Aug 12, 2019

About Hertz: 9.3 /10

Very nice people at Hertz agency. The only issue is that we had to clean the car before giving it back which is quite unusual. The fuel gauge was not working properly as well which causes some issues when we give back the car.

About QEEQ: 10.0 /10