The car was a free upgrade. Very nice and spacious. Unfortunately, Hertz counter in Memmingen airport opens a little late for our flight. We arrive at ~7 am and the counter used to open at 7:30 which was fine. Last time someone showed at 7:50 and told us they actually open at 8:00. This will leave us to wait 1 hour to pick-up the car on future bookings.

Super awesome price tracking feature. We got to save 22% on what we were willing to pay when we booked.

Checking with you now but hertz Did not hold the cars booked when our flight was delayed by 6 hours and we had to rebook with them through you Don’t understand why not given we paid and were arriving charged more and are trying to charge 75 euro for not bringing the car back 100% full when it was over 90% full and cost to top up would be c 10 euro

Initially good but follow up was difficult after hertz let us down Took 3/5 hours to rebook which was stressful

I got over charged for things that should not be charged such as special cleaning. The car was not spotless but it was definitely tidy

I rented a S Max but was give a C Max and was told that C Max is what I have rented despite S Max is on my rental agreement. I can't refuse it because there is no other vehicle available. We needed the space of a bigger car with 7 people and luggage. You can imagine how close it gets to being not possible to fit everyone and thing in it, which means the trip cannot go ahead.

Dislike: You can't drop the car before the airport is open (not open 24/7)