Interrent provided a car that exceeded my expectations at a fantastic price, brand new Mercedes Benz

Everything was smart and easy.

Too long to get the car no information to find interrent location Unwelcome people Nobody to help you Not enough staff

Interrent charged an additional 191.39 euros, despite easyrentcars receipt saying I'd paid for the car and fully comprehensive insurance and no payment was due on arrival. This was like arriving at the airport for a flight I booked and being told it cost 200 euros extra!? I've then been charged a late charge of 40 euros and I'm still awaiting my 80 euros petrol deposit from May (now August) despite returning the car full and within the hour of the nominated return time. I called several times and was awaiting a response to the emails they had told me to write to. They then directed me to an online claim form, which I've just recieved a response to. They have informed me that the 191.39 is a compulsory charge, even though it was put in the 'Extras' column (therefore not allowing easyrentcar to claim the money back), and not included when or clearly noted when booking the car. It's been an expensive and frustrating experience.

Inter rent staffs: - lied to me about the amount of the deposit ( said 1400€ rather than 1089€) and the time they’ll hold the deposit (28 days rather than 5) to sell me a insurance. - they changed my ”full tank to full tank” contract, already paid, for a “flex” contract with extra fee. - Told me the insurance I bought when I made the reservation was not really covering the car.

Wasn’t located in the terminal unlike advertised. Inter rent did not accept my AMEX or my wife’s VISA for the deposit of €1400 and so we were forced to buy an excess waiver (despite having my own insurance) for €180 at the counter. Had we not had a 2 year old with us and had not been waiting over an hour to get the car we would have just left and gone with a more reputable company such as Avis. In the end we paid the money just to put an end to the ordeal