This was a very disappointing experience. The email describing Lovetrip’s address, phone number and location did not arrive until we had the car. Eventually we managed to contact the pick up location and given poor instructions resulting in a wait of over an hour and a half. The car itself was fine but when we returned it two hours before we were due to we asked to be taken to our overnight hotel instead of the airport as we had an early morning flight the next day. We were refused so we had to accept the drop off at the airport then get a taxi. The time to the airport was around 10 minutes, to our hotel around 20 minutes. Very disappointing!

Booking was ok but the airport pick up description was misleading and it should have been made clear what the shuttle service actually was. This aspect of the booking was very poor.

I have booked a navigation system for option.But they didn't provide it us. It made us be confused very much.

現地事務所に空港で待っていてくれないか聞いてみてくれたり、他にも質問があったら迅速に対応してくれて有り難かった。

fast easys process within 10 mins

hv recommended 2 more friends to use easyrentcars. they were delighted with friends referral coupon

I’m very grateful for your service and the car went well. I found communication a little challenging over the phone as I had to clarify my change of circumstances during a stressful situation. Please continue to improve your English to avoid this for future clients. I was also very surprised to receive a call from Washington DC about my booking...

Very easy to book though this platform and will use it amongst other tools when looking for rentals in the future.

Great value , car was big enough for 2 plus suitcases. No problems