Horrible

The staff was kind and considerate, the process was easy, the car was average, no frills, the radio didn't work. But all-in-all it was a good experience

Always an easy and great experience.

The rental car is cheaper than I expected. No light was in the car. The windows and doors locks all were manual. I'd waited for more than 30 mins for the shuttle car pickup (I was the 2nd customer pickup) and another 10 mins to pick up the 3rd customer. Waiting for 10~15 mins for the rental car paperwork.

Office was closed at 10:30am. I was approached by a man & told to go to In-n-Out burger down the block to wait for the man to take people back to LAX. THey had only one person working the counter & it was him. It took me more than 1.5 hours to get my car. The rear passenger door was dented badly & the door would not close. When I opened the door the rubber seal fell on my head. I have photos. They tried to charge me over $86.00 & then put a $300 hold on my charge. When I told the man that I was going to call the attorney general if he charged me more than $86, he changed the price but I guess then that's why I got a car in poor condition. I want a refund.

The staff were beyond friendly and really made the process enjoyable. They were really kind and seemed to like their jobs. The price was unbeatable--much less than anything else I looked at, so the value was great. They seem to be quite understaffed, with just one or two people taking on all the jobs (dispatch, driving people to/from the airport, and checking folks in). This delayed my pick up, as another customer was before me. The car I rented was quite average, but I wasn't looking for anything fancy. The only problem for me was that the car smelled very strongly of artificial cleaning products or air freshener, which gave me a headache while driving the car. When turning the AC on, the smell of marijuana overpowered the air freshener...not ideal, but what to do.

Carwas fine would have been nice to have automatic locks and windows.