10/10

My whole experience with the Orlando routes office was poor all around . The only good part about the experience was the driver who picked me up from the airport was very nice

Routes staff lied about pickup time and why it took so long, 1hr after flight arrived in 90 dry heat. Car was on E and was supposed to be full. Under staffed and most didn’t know what to do. Drop off was not available at flight time so had to drop off night b4 and Uber back to hotel and then to airport next day. Extra $90

Long pick up wait. Will never use them again

The Kia rental didn't have spare tire. The tire blew while driving on 95 North in Florida with no low air pressure warning. We had to get tow truck to tow to tire shop to replace tire. We missed flight by 5 minutes and it cost us $500 dollars since Routes didn't provide shuttle as promised to us in timely manner and shouldn't have trusted Routes personal. Instead of relying on shuffle I should have booked Lyft or Uber

I signed in first but another guy was taken ahead of us....then he had trouble with his Ins. So that was the only thing ....took an extra 20 min.