Disappointed with the vehicle delivery

R.Shah

Malaysia

Reviewed: Thu, Feb 7, 2019

About EPTA: 5.7 /10

At the last hour, we were told that the car, Innova was not avail instead we were being offered with Avanza (paid for Innova). Fuel was not full. Told us they will deliver the Innova on the following day which we had to follow up. Innova was sent to our hotel but the car was definitely not to the expectation. Very poorly maintained. Fuel was empty and we had to fill up ourselves just like the Avanza. The car key and remote was simply unbelievable (pls refer photo)

EPTA

Langkawi International Airport(LGK)

Langkawi

Malaysia

Mini Van | Toyota Innova or similar

1 days rental

Relevant Reviews on EPTA Epta Car Rental & Tours Sdn. Bhd. (LGK)

Sritharan.V.

Malaysia

2 day rental

Economy | Proton Saga or similar

EPTA

Langkawi International Airport(LGK)

Langkawi

Malaysia

Reviewed: Thu, Dec 24, 2020

“Good service.”

About EPTA: 7.0 /10

Overall very good experience.

About QEEQ: 8.0 /10

Good. Easy to book.

M.Jamil

Malaysia

1 days rental

Compact | Toyota Vios or similar

EPTA

Langkawi International Airport(LGK)

Langkawi

Malaysia

Reviewed: Wed, Dec 25, 2019

“5 star”

About EPTA: 10.0 /10

Excellent service

About QEEQ: 10.0 /10

Khan

Malaysia

1 days rental

Mini Van | Toyota Innova or similar

EPTA

Langkawi International Airport(LGK)

Langkawi

Malaysia

Reviewed: Thu, Jul 18, 2019

“Poor experience. Felt I was mis sold the car hire and was then blackmailed into ‘upgrading’”

About EPTA: 5.3 /10

Very rude and unprofessional staff. One of the staff members was almost threatening and I was about to call the police. Vehicle in shabby condition damaged and dented exterior and shabby interior. AC hardly working despite engine running for 35 min. I was blackmailed into accepting an ‘upgrade’ to a vehicle of exactly the same spec but newer and with a working AC but was charged extra in cash. Second driver not added as per booking.

Y.KOW

Malaysia

1 days rental

Economy | Perodua Myvi or similar

EPTA

Langkawi International Airport(LGK)

Langkawi

Malaysia

Reviewed: Wed, Jun 20, 2018

“New car, very clean, nice, well maintain”

About EPTA: 10.0 /10

Like: This car has a millage balance indicator, so you know how many miles more you can go with the balance fuel in your car. That is really cool, so we can extimate if we need to pump petrol or not.
Dislike: I forgot to call them before I reach the airport during drop off. I called them only when I arrived at the airport, the Langkawi airport do not allow me to put the car at the road side just to wait for them to come pick up the car, so I was a little stressed up during drop off the car. They came very fast, within 5 minutes they arrived and took back the car. It was the airport people's problem, there were plenty of space for me to just park for a few minutes , and I wasn't blocking any other people, but those guard there just kept chasing me away.