El tiempo de espera casi 2 horas y falta vehículos de igual categoría, querían darme de categoría inferior pero me negué por lo que estuve esperando 45 min a que me limpiaran otro vehículo. Muy lentos en la tramitación.

Helpful,friendly,great value for money. Car exceeded expectations

Helpful,friendly,great value for money.

On arrival I was informed that my choice was unavailable as the vehicle was no longer part of their fleet. I was offered a Fiat 500 convertible to replace it. This vehicle was not in my view "similar" to the Cascada I had paid for. I needed a larger car for the amount of luggage and passengers I was carrying. I am extremely disappointed with the service i received and have paid too much for the vehicle i drove which was a Fiat 500L.

Ticket system at the desk had run out of paper leaving numerous customers confused about how to queue. Staff didn’t seem particularly interested in resolving the problem. Once being served, I was processed quickly and efficiently.

Great price, quick and easy booking process.

Like: Great value, and nice car
Dislike: They tried to give me a downgraded car on arrival which I had to argue about so I could get what I ordered