Excellent

Good location for pick up & drop off ; the physical damaged items of the rented car was mentioned in the check out contract as shown in level 1 to 3 but it cannot be defined as shown in the contract.

Good

They suggested an additional insurance above the one provided by easy rent, so that it would cover roadside tyre repair, which I did want to have. However €95 later, when I tried to use the cover it turned out that it did not include it at all, and the insurance they provided was no better than the one I already had. I then had to drive on the spaces aver spare for 2 hours to the nearest office to change the car, which was for a smaller car than I had booked and was a very uncomfortable 5 hour drive back home. I also had to pay for the petrol to get to their office to change the car for another. Absolutely would not recommend.

Less time spent on trying to get me to upgrade insurance.

Charge me 24 euros more money when I got there so the cost I paid to easy car was not all inclusive

The counter staff at the airport spent almost 15 mins PER client, trying to sell them insurance! The staff were so rude that two couples ended up tearing up their booking and instead got a taxi! Then they added on 73 euros for fuel, a deposit of nearly 1200 euros (for a small car) and when we said that was not in our Tcs and Cs, they became aggressive and said we do not have a contract with you, take that up with the broker, they have nothing to do with us! Everyone in the BIG queue (because they were so busy insisting people did not have the right insurance and they needed to buy theirs!) was complaining about the hidden costs and the rudeness of the staff, in particular the Supervisor. I asked for a complaint form and they would not let me leave the window to fill it in! NEVER AGAIN WITH THESE COWBOYS!