Long waiting time to pick up car

A.Ng

Thailand

Reviewed: Thu, Sep 6, 2018

About Europcar: 8.8 /10

Dislike: The condition of the vehicle was excellent. Very clean and low mileage. However, the waiting time for pick up was far too long. It was around 12 midnight and there were only 1 other customer in front of me. However we have waited more than 20 mins for the vehicle to arrive. Including the documentation process, the overall pick up time is up to 30 mins.

Intermediate SUV | Honda BR-V or similar

1 days rental

Relevant Reviews on Europcar PHUKET INTERNATIONAL AIRPORT

Thailand

1 days rental

Economy | Toyota Yaris or similar

Reviewed: Mon, Nov 25, 2019

“A very pleasant and hassle free experience!”

About Europcar: 10.0 /10

Super easy! Super convenient process! Staff was friendly and reliable.

About QEEQ: 10.0 /10

T.Chaip

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Economy | Toyota Yaris or similar

Reviewed: Mon, Nov 4, 2019

About Europcar: 10.0 /10

Good

About QEEQ: 10.0 /10

Best choice for rentalcar

Joshua N

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Economy | Mitsubishi Mirage or similar

Reviewed: Mon, Sep 9, 2019

“Another good experience with Europcar”

About Europcar: 10.0 /10

They gave me a new and larger car than booked. Pickup and sending were quick - location at the multistory car park next to Terminal building.

About QEEQ: 10.0 /10

All good.

P.Nampeng

Thailand

1 days rental

Compact | Toyota Vios or similar

Reviewed: Thu, May 23, 2019

About Europcar: 3.3 /10

It’s a very bad and terrible experience with europcar, we have to wait almost 2 hrs for pick up car, the car also dirty, old with a poor maintenance, low tires pressure that make us doubt in your service quality and security.

About QEEQ: 10.0 /10