UNITED ARAB EMIRATES CAR RENTAL REVIEWS

Useless real drama returning the car so annoying incurring cost for international phone calls from my phone as the office was closed and had to return to another location that would have been fine if they had bothered to contact me I mean they had ALL MY CONTACT DETAILS USELESS will never use again they simply don’t care

Was the best price as the time

Can’t stand the small print of paying for airport fees that are not mentioned previously or in contract won’t use again

Easy pick up... Clean car... Easy drop off.. Cheap rates

This is my first experience with Europecar in Abu Dhabi and i will always use Europecar for this destination.

Super easy and smooth booking

The car was virtually new as it was a 2022 car. However the engine was too small for the size of the car and with a full load the car was struggling a bit. Also I landed in T2 at Dubai airport and had to hire a taxi with all my luggage to T1 to pick up the car. The process at the registration dest took nearly 1.5 hours as there was only one person at the desk and it was taking too long to deal with customers, baring in mind that only three customers were in front of me. The customers we haggling the price of the rental and this took a long time. It took us more than 3 hours to get into the car which was very tiring and not acceptable.

I did contact QEEQ staff and were very prompt in replying to me but there was nothing they can do to address the issues above. I feel that you need to have a desk at all terminals at Dubai Airport.

europe car charged me the full amount even i mentioned to them that you charged me 104$ and i have to pay the rest but they said that nothing was paid, please send me clarification about this issue. thanks, jamal

amazing

Got a free upgrade..the car was good and the staff was helpful . recommend..though I guess need more clarity on toll and fines while dropping off car

The car is terribly uncomfortable and consumes a lot of petrol.

Very nice brand new car.

Good price and booking experience.

Even taking the extra XS cover. I was still required to leave a large deposit? Maybe that is my misunderstanding.

So far so good

Car was ok but old and a little tired. They took additional payment and the repayment time was a little excessive in my opinion

Pick up location if you are coming from terminal 3 with family and kid is very inconvenient. It should mention terminal while booking.

Mr. Ayman is the best. He provided me with a nice upgrade.

Great service from in terminal office

All good

They provided me a complementary upgrade.

I was not provided with the 'guaranteed car I booked' instead it was a lower spec similar sized car. Had to pay the Hidden cost of airport parking! Have not received my security deposit back yet, which instead of Holding on my credit card, they actually deducted. Now when it has been 3 weeks and I have asked for it back, they are making up excuses that Dubai is in Lockdown. Whereas the newspapers are stating the malls are open, just for a few hours less. Furthermore refund is meant to be an online process Anyways! He even took pictures of my credit card and passport with his personal mobile phone, and showed me that he had done the same for other customers.

Overall good experience and with good car

always taking ages for the pick up... Please prepare a bit before arrival... when you have a regular customer it should not take 35 min for pick up

The pickup counter is at T3 DXB Airport. T1 is temporarily closed and if you arrive at T2 like I did, then you need to get to T3 yourself.

So much quicker to hire a car here then in Abu Dhabi

As ever no price drop never had it EVER