Collection process was very slow and communication was poor. Car was not immediately available despite having provided flight details in advance. There were a number of significant marks on the vehicle not noted on the collection schedule but which were quickly agreed with airport staff.
Clean vehicle, but there was some existing (slight) damage. Overall good experience, and counter staff made it easy to add another driver as well as change drop off location.
The pick up counter staff would nor accept the on line voucher and as I couldn’t print it , it made life very stressful, they managed to print it for me in the end. They said we were upgraded but we think the car given was a downgrade. On returning the car the staff got very rude when I requested some paperwork saying the car was all in order on return
Good experience except they wanted twice as much deposit as was shown in my qeeq booking, when I showed them they said I had to pay the larger deposit or I couldn’t have the car.
About QEEQ:10.0/10
It showed a deposit amount but I had to pay over double that upon picking the car up.
We still have a problem with Europcar. After returning the car, they claim that they noticed a dent in the car. This was not the case. We returned the car without additional dents. The car had several dents when we received it.
Nous avons reçu un Kia Sorento neuf à la place du Fortuner.
Le prise en charge était assez longue à Durban par contre à Johannesburg c’était super Rapide.
Il y a un système de télé péage dans la voiture, pas besoin de s’embêter avec la monnaie. Europcar prélève sur la caution le prix des péages.
QEEQ does not reflect the ‘actual’ vehicle supplied, after checking in at the car rental counter.
Not sure how important this is as I have never been offered the car specified, as it is normally ‘or similar’
Most times it’s a bit disappointing!
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
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