PUERTO RICO CAR RENTAL REVIEWS

Muy buen servicio !!

The counter staff agents were very helpful and polite. My experience it was great! Thank you very much!

I'm so thankful with Easyrentcars.com I got my discount and I love this platform. I will continue recommending Easyrentcars.com to all of my friends! Thank you very much!

Finding the correct shuttle was very frustrating. I called Charlie car rental and was told - just look for a white van. The second time I called he said I had the wrong car rental.

Was presently surprised when I found out Ace rental in Puerto Rico was Charlie since prior experiences with Charlie rental were always excellent!

All the process was was within expected time frame easy fast and staff were curtious

Booking was easy and clear no problems

The customer service person by the time i pick up and drop up the car was the same lady and what I can tell is that Shes did a wonderful job!!!

The van was wrecked and had not been repaired before it was given to us so it was in bad shape. They did not mention this to us, so when I went back in to ask him about it, he said there was a card inside that showed the damage so we wouldn't be held accountable for it. They also charged us a 20.00 service fee for tolls that wasn't mentioned when I booked the van. They try to get you to buy what they call unlimited tolls for additional 79.00. From prior experience I can tell you that that's way to high. I drove all over the Island for 10 days and went through numerous toll booths the whole time I was there and my total for tolls only came to 34.00. Luckily I knew this from past trips.

The process was easy.

Price was different when we got to Ace Rent a Car and we pay a deposit on Easyrentcars.com that didn’t count on the rent place. So, we lost that money.

Too long of a wait at the airport for pickup (>30 min). This should be improved.

None. A breeze to book the car.

This was a stress free experience. The staff at the pickup place to include the driver that picked us up was outstanding, very courteous and friendly.The car was super clean and everything worked perfectly. Thanks

We didn’t wait too long to have the car .

I don’t remember selecting a time to pick up, but it was booked for noon. However our plane was not arriving until 3:45 so I would not have booked to pick up before our plane arrived. When we got there our booking had been cancelled because it was over 3 hours old. Maybe I did not see this time when I was booking the car, but I don’t remember selecting to pick up at noon. Thankfully, they still had a car for us.

Agency required us to buy insurance and other things that more than doubled the rental car price from $98 to $200 even though we brought insurance documentation. Car had no central locking, no power windows, no trunk cover. First car had a tire pressure warning light on and agency first refused to give us a proper car.

After I need a car more time Its so expensive

Need keepgoodvoffer

they are awful about giving their address.

Like: The employee told me that I could use my existing car insurance to cover the cost of vehicle insurance, which saved me $25 a day. We wound up with a brand new car, which was an unexpected perk.
Dislike: It took about 20 - 30 minutes to get everything sorted out, but for the price we wound up paying, I really shouldn't complain. I'm pretty happy all around with the experience.

Vehicle was great. Easy to work with. Nice staff. Fast shuttle to and from airport.

Easy to use app! Great selection!