my main gripe with my experience was with the shuttle service picking up from the airport. we waited at least 1/2 hour for the shuttle to come. we watched all the other car services come and go many times until thrifty finally showed up. we had no direct phone number to call them and waited on hold with the national number for 15 minutes to speak with someone (which by the way, did not help at all). once we got to the location, check in was quick and the car was clean and was larger than we expected.
The shuttle driver from the rental car location to the airport drove like a maniac. He was driving way to fast for the amount of cars that were trying to get into the airport.
“Could use my coupons and got charges that were not expected.”
About Dollar:8.3/10
They don’t do a good job of explaining things and there lines be way to long took me over 2 hours to get car that was suppose to have sooner. And I got not compensation for it at all.
Worst customer service ever. Slow, and rude. Need better training. No employee at desk for over 10 minutes. Car was low on gas. Windows in car were dirty.
“I don’t think I will use or recommend again. Too Many Issues!!!”
About Thrifty:6.7/10
The wait for my vehicle was an hour and twenty minutes. There were only three individuals at the counter on a Friday. Why would a company manage that way in the summer???? The line was out the door. UNACCEPTABLE!!!!!!!
That was an AWFUL first experience!!!!!
“Dollar car rental attempted multiple times to change the amount charged by substantial amounts.”
About Dollar:8.0/10
I paid $89 for a car that would have been $60 or less at National, Avis, etc. The staff attempted multiple times to not honor the pricing even though they knew full well what they were doing. The excuses they made were up did not make sense and seemed to be apart of some scam. I have attached a photos of the easy car and Dollar car rental agreement. Even this took half an hour if arguing with somebody who thought they were the smartest behind the desk clerk alive. The total cost was supposed to be $178. They tried to charge $480 at first!
About QEEQ:10.0/10
I just used the internet booking service which was good because few other car rentals had vehicles that week.
The vehicle and service exceeded our expectations. Superb value- I had to keep checking to see if I had paid the correct price! Will recommend to all our friends and family.
At PHL: The service staff was great but the organization is absolutely horrible. People were in line for more than 30 minutes. The staff did everything they can but with completely outdated computer systems and archaic booking methods, it was not easy to respond to large crowds.
At BOS: though the website said 24 hours open, there wasn't anyone when I dropped the car. No instructions, no guidance, no pointers. At least a courtesy note would have helped. I went all the way to Hertz service side to ask a random contractor if I can leave the car and keys and walk away. Absolutely horrible, especially for weary travelers.
“shuttle dropped us to Alamo, dealing with staff members was v good and fast, we were early no issue”
About Alamo:8.0/10
found staff helpful glad we rented gps, staff member helped with setting up, the rental was expensive and we upgraded which was nearly 150 dollars extra that was the only issue really
Waited over an hour due to the location being understaffed. Counter agents were hustling but overwhelmed by customers. $16 a day for EZPass meant I spent more than I would have at a competitor.
“Overall a good experience other than with the staff member from whom I collected the vehicle.”
About Hertz:9.0/10
When I collected the car the man at the counter tried to charge me an extra $25 for being 20 minutes early (09:40 for a 10:00 collection) and when I suggested I wait the 20 minutes in the office he was clearly displeased but carried on with the admin of check in. Then he advised that if I was at all late bringing it back he wouldn't hesitate to add a charge (Failing to notify me of the statutory 30 grace period shown in your terms). Fortunately he didn't add the charge after my objection but it left a bad taste in the mouth and I remain irritated by his attitude. Fortunately the staff member to whom I returned the vehicle had a significantly better attitude when checking the vehicle for fuel, mileage and damage (full tank, no damage).
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