WEST PALM BEACH CAR RENTAL REVIEWS

The first vehicle we were given had stained seats and the passenger side bumper was lose and falling off. We returned the vehicle the next day and were treated with professionalism and courtesy. The agents provided us with an upgraded vehicle that was like new. We appreciated their kindness, understanding and responsiveness to our needs.

Staff did nothing to address the issues with car. And they uphold me when I insisted I did not need something (I 95 toll and there is no toll on I 95

Everything went OK at Easirent, except for one thing, the manager. He was completely unprofessional. He wasn't there when we first arrived but we received help from another staff member, who was actually helpful. The office phone rang and the staff member picked it up and began to help the person on the phone. So we began waiting. Once the manager arrived he immediately turned his back to us and started doing something on his cell phone. It quickly became clear that he was texting with someone. The other staff member had to break his attention and remind him, the manager, that we had been waiting for a while. He then began to take our information but then quickly went back to his cell phone around the corner. He then instructed a third staff member, who apparently had only worked there for three days, to help us while he, the manager, went off to text on his phone again. The staff member who had only been there for three days tried to help me as best he could, but there were things he just didn't know due to lack of experience, but it was not his fault. The manager eventually came back and finished checking us in and then left again leaving the other two staff members to get the car for us and go over the rest of the normal car rental procedures. Again, the two staff member were excellent and helped me as best they could, but the manager was completely unprofessional and needs retraining.

Waited atleast 30 min to pick my car up even tho i ordered ahead. there was one customer ahead of me with an issue. When i complained someone else came to finish me up.

Just pick up

Jamal the service representative rented me a vehicle with two bald front tires! Literally no tread, I took a picture with a penny in what would have been the tread area to show just how bald the tires were. I addressed the lack of safety, but apparently Jamal stated “that’s all he had for a vehicles”. I checked the lot and saw at least 7 other vehicles.

Checking in was a nightmare and the lady that assisted did not help in the least bit. With that said, the driver and Rashad (who helped when I turned my car in) were really nice guys. Also, it was not clear that I needed to provide my own insurance or pay extra. I ended up having to pay extra ($44.00) for insurance because the lady that helped me check in would not let me use my insurance. I am not sure why because I have collision coverage but by then, I was so frustrated as I had been waiting over an hour that I just ended up agreeing to pay. I am attaching my insurance as proof that I do in fact have collision coverage.

Took too long to pick up from airport. Spend an hour with an agent who tried to make it difficult to rent with out additional insurance. Said that I have to get SunPass or I will be ticketed.

Nothing

Car was different and a smaller size than I signed up for

I left my drivers license at the desk when I picked up my car and later that day they called me to advise they had my license however when I came to return vehicle my license was no where to be found.

Very long wait picking up. Two people in front had to call their insurance companies. One walked out. The only car they had for us was a van. Badly worn tires. Body damage. They asked us to sign a blank sheet indicating no damage.

This was the second time using this rental company and the last. The check out is ridiculous long, no where near the offset of the price. The car wasn't clean. Really bad.

All the time , the person who works in the company tries to increase the amount bill

Like: We have a vacation home in South Florida and it's always a small fortune renting a vehicle. This was BY FAR the best deal we've ever received AND the best vehicle we've ever rented!

Pick up gave misinformation Told us we needed to take turnpike to Vero Beach and needed sunpass. ——- not true. Will dispute charge.

Like: Best price on a midsize suv....staff at pick up were attentive and friendly!
Dislike: Car wasn't cleaned before pick up. Interior was filthy.

Like: The car was great great gas mileage I should have got a bigger car because I'm a bigger guy but for the car and everything affiliated with Dollar Rent-a-Car everything was perfect

Lydia and Gordon helped assist me with all my rental needs, and provided me with excellent customer service. They were very efficient with the check in process, and provided me with all the necessary rental information I needed to complete my rental process. I will definitely rent from this company again! ⭐️⭐️⭐️⭐️⭐️

Such a bargain - easily the lowest price provider. But at any price the cleanliness, timeliness, and customer service were impeccable. Truly an outstanding experience.

The rep Rashad was excellent it was obvious that they are under staff and they need two reps. at all times he was apologetic and did his to keep customers calm

More customer service rep Rashad was there alone and had to get rentals and service customers ...He worked alone most of the time....That us too much for one person and it creates tension