“Very nice car booking experience. Will recommend to friends.”
About Thai Rent A Car:9.3/10
A bit confuse at the beginning when we arrive in the airport coz there's just "Thai Rent A Car" counter instead of "Easy Rent Cars" as suggested in email. The service is good, got free car upgrade which elevated the whole experience. Will come back again.
About QEEQ:10.0/10
Smooth and simple booking procedures, highly competitive prices!
I never thought the counter staff can’t speak English and didn’t mention me to buy a full coverage of insurance.
And the car checking process is so sloppy, they didn’t give me the checking car report receipt. I already drive many times in other country and no accident ever happened, so I trust it should be ok
But finally when I return car, their staff said there are 2 places have broken and need to charge me, luckily that I took a video when take car, one of place is already broken when car given to me, but another place I don’t think is my fault, but finally I still give them 5000 baht by cash . But I felt Thai rent a car is really a terrible company especially in Chiang Rai , plz clarify is it many same case happens in that company in Chiang Rai , and I thought it is the way for their staff or company to make money from customer
“Great staff and car no problems but return location in Chiang Mai was difficult to find”
About Chic Car Rent:9.0/10
Friendly staff great service car ready. Didn't give 10 stars for two reasons. Have the way deposit is handled I'll have to wait 4-6 weeks for it to be refunded? It's a credit card, why is that so long?
Also dropoff location was very unclear. Email said in airport but it's actually the taxi area adjacent to airport, different entrance from the street. No rental return signs at Chiang Mai, and I wish Chic had explained that. To be fair we rented in Chiang Rai do perhaps the staff there didn't know. But it should be in the email.
car is very good but we have not been informed no counter inside the airport. we looked for the counter for a long time and need people to help calling the company. the co. should inform the customer when the booking was made.
Throughout the whole renting procedure it was good. However, maybe work on the refund process. I rented a car for initially seven days. Something came up and I only needed it for five days. The last two days I basically ate the costs.
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