LANZAROTE CAR RENTAL REVIEWS

Less time spent on trying to get me to upgrade insurance.

Counter staff was nice, Car was easy to find, spent about 15min getting the car, Only down side was they wanted me to find what was wrong with the car (felt like i was doing there job) so did a video, photos and also on the sheet, car had quite a few scratches and scrapes that needed to go on the sheet this should all have been done by gold car. Car was average clean.

budget / avis believed car was not full to fill fuel policy. Had to persist and show the print out. A little frustrating. Also car needed a service and had a fault gearstick.

bad

Wait to be seen by staff was close to 1 hour and then found subsequent to getting home that there were additional charges that i paid that should not have been there. Would not use again.

I had purchased excess insurance prior to travel, but had communication problems at the rental desk. Although I eventually realised that my credit card was scanned for insurance & fuel deposit only - I presumed I was being "charged" for these services. I was therefore reluctant to hand over my card. It would make sense to have this explained to me prior to travel or on an information sheet at the rental desk

Car condition sheet was incorrect - unfortunately I didn't notice this at the time of pickup. Still hoping they don't try and pin the damage on me...

Hard to find as not clear that Budget and Avis were the same thing. Could have been made clear by EasyRentCars.

Like: Very simple process. No hassle picking up or dropping off so very quick.

The price was very cheap. So cheap that you would think how can they rent a car at this price and make any money. But the English woman at the counter was not very nice. She didn't smile once and all she did was tell me how much I was liable for when I turned down the insurance. And then tried to tell me I needed to have an international drivers license and I would be fined if I was stopped and didn't have it. This is not stated in their terms and I have rented many times in Spain before with no issues. So they were very pushy and not very nice but in a way it was worth it because the car was so cheap.

It wasn't obvious which rental agent would be dealing with my rental - turned out to be Avis, after asking at another counter at the airport.